If this happens, we'll send you an email explaining the situation. If we suspect fraudulent activity in your PayPal account, we may temporarily limit what you can do with your account to help protect you and prevent unauthorized activity. What to do if your account has been limited due to suspicious activity Please be aware that we notify any other parties involved in the transaction to help us investigate and resolve your claim. You can find a link to print this form on the Transactions Details page.Īfter you file your claim, we will investigate and refund any transactions that were unauthorized or mistakes. Or, print out the Written Confirmation Form and mail or fax it to us. Follow the directions on the Transaction Details page to fill out the Written Confirmation Form and dispute the transaction. Log in to your PayPal account, go to Account Overview, and click Details next to the transaction you wish to dispute. If the transaction does involve your PayPal Debit MasterCard: If the transaction does not involve a PayPal Debit MasterCard®, use the form available in the PayPal Resolution Center to file an unauthorized transaction report online. If we determine that activity was unauthorized after our investigation, you will be 100% protected.īefore notifying us, please double-check to be sure that the transaction is not a purchase that you may have forgotten about, like a recurring payment for a magazine subscription.
If you find an unauthorized change to your Profile, an unauthorized transaction, or a transaction error, report it within 60 days of when it appeared on your Account Statement. Reporting suspicious or unauthorized activity YET, PAYPAL CLAIMS THEY CAN'T TELL ME WHAT THE PERSON BOUGHT? Transaction Category: get more information about transaction category Home Utilities: Home Improvement Select to Edit the transaction category Merchant Name: get more information about merchant name change PAYPAL Select to Edit the merchant name
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Merchant description: PROFESSIONAL SERVICES NOT ELSEWHERE CLASSIFIED The credit card company is investigating it as Fraud, the information that I was able to obtain on my own with absolutely no help from PayPal is this. Thank God I looked up my charges! There was a charge from PayPal for $878.90! I know that charge was not made by me or authorized by me! PayPal was no help! I called the Fraud Department for the credit card that they charged the debit to. I was alerted by my credit card company of a suspicious charge.
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